Deborah’s bespoke seminars, under the banner heading “PLAYING TO WIN”, are designed and delivered to address the challenges of each individual client organisation. They can be delivered over varying lengths of time, typically: half to one day, one to three days, or two days a month over several months.
DO YOU MAKE ANY OF THESE COMMON MISTAKES IN BUSINESS?
- Inappropriate informality
- Not meeting expectations
- Clashing with the other party’s culture
- Not knowing when a ‘Yes’ is not a ‘Yes’
- Focusing on the deal instead of opening the relationship
- Making business presentations that only press your ‘hot buttons’ not the customers’
- Promoting your brand or image in an inappropriate way
- Being too hurried in your negotiations
- Focusing on deadlines that you pray will get met
- Speak in a direct no-nonsense fashion so all can understand
Unfortunately, many of us do … without realising the inappropriateness of our behaviour.
Our future clients and colleagues will be more likely to want to do business with us if we demonstrate an authentic understanding of their culture, business needs and communication styles.
Seminars include:
PLAYING TO WIN:
- The Seven Relationship Danger Points in International business
- Selling on the International Stage
- Delivering Customer Service Excellence Across Cultures
- Developing Cultural Intelligence
- High Performing International Teams
- Embracing Cultural Diversity for Improved Organisational Performance
- Managing People in a multi-cultural environment
- Communicating Across Cultures
- International Meeting Skills
- International Negotiation Skills
- Presenting to International Audiences
Ultimately, our task is to build empathy between clients and colleagues of different nationalities and from different cultural backgrounds by developing a number of personal attributes to enhance the cutomers’ experience, our reputation (corporate and personal) and quality of life.
Click here for details of how to book Deborah
PLAYING TO WIN:
Developing CULTURAL INTELLIGENCE to raise your game in international markets
Hello, I'm Deborah Swallow and, for the last fifteen years, I've worked in over thirty countries addressing the complexities of people working internationally across multiple cultures, so individuals and organisations alike can gain an authentic competitive edge and win in international markets. 
