When working internationally, there are certain principles
that are good to remembe
r:

  1. Acknowledge differences exist
  2. Understand and analyse why those differences exist
  3. Appreciate the unique values, beliefs, attitudes, and behaviours of different cultures
  4. Adapt your behaviour — including your cross-cultural communication style — to meet the needs of others.
  5. Be sensitive to feedback and adapt accordingly.

When things just don’t seem to be going right… Remember:


Living and working in the Arab World will be completely different from anything else you have so far experienced. The place will be full of wonder and new things to encounter; exciting times – that’s the upside. However, most Western managers find working practices very frustrating and the lifestyle limiting; challenging times – that’s the downside. So how can you prepare for your new posting?

Individual culture shock is well-known but researchers collective culture shock
suggest that Eastern European countries are showing symptoms of ‘collective culture shock‘ as they undergo a transition from their communist heritage. Post-communist countries exhibit characteristics like an irritation about authority, diffusion (mix-up) of private and business spheres, a lack of confidence and orientation, a blockade to take action, rising xenophobia and fluctuating levels of self-esteem.

These reactions are the result of confrontation with a foreign culture – in this case foreign ideology. Unfortunately, this “collective culture shock” influences management and business relations and causes problems…

There are many models that exist to describe the stages of emotions
and behaviours that one experiences during culture shock and the adaptation process. All of these models include periods of highs and lows, anticipation and resolution.  One model that describes the many ups and downs of culture shock is Rhinesmith’s Ten Stages of Adjustment.

So, you are off on a new adventure! You’re moving abroad.
You’re going to explore new cultures, do new things and meet new people.  However, living or working in a completely different culture can leave you feeling a little homesick. Here are a few tips of what to do before you go to help you acclimatise.

Though culture shock is normally a temporary phase, it is
important to know there are things you can do to help so that some of these worrying effects can be minimised. Don’t feel “this isn’t going to happen to me”.  Culture shock can hit you whatever culture you come from and however experienced or well-travelled you are. Having information and understanding about culture shock is the first important step. The diagram below depicts the process we go through. However, by following the actions mentioned here you will help lessen the stress of culture shock…

The Oxford Dictionary defines culture shock as disorientation
experienced when suddenly subjected to an unfamiliar culture or way of life
. Culture shock can be characterised by periods of frustration, adjustment, and even depression. Nearly everyone, regardless of maturity, disposition, previous experience abroad, or knowledge of the country in which they will be living, experiences some degree of culture shock when initially moving to a new country. Rather like the grieving process, there are stages that we go through…

What are the stages most people go through
in adjusting to a new culture?

When you move to a new country, everything is unfamiliar; weather, landscape, language, food, dress, social roles, values, customs and communication – basically, everything you’re used to is no longer there. You’ll find that the day unfolds differently, that business is conducted in a way that may be hard to understand, the stores are opened and closed at hours that you could never predict.

Anyone who has lived, worked or even travelled
extensively in another country, has lived through culture shock. Culture shock is the inevitable process that people go through and is a recognised symptom of interacting in an environment that is different – be it work, domestic or both. It’s a natural emotional reaction to the situation of being in a new (foreign) place and/or adapting to a new language. People used to moving around become more flexible and adaptable, therefore minimising any culture shock symptoms. So how can you recognise culture shock?

multicultural globe

When working internationally, there are certain principles that are good to remember when things just don’t seem to be going right. The principle one is:

Don’t take things personally! This comes from personal experience…