FonsA serious topic, but Fons Trompenaars had us laughing, smiling and entertained in his usual inimitable fashion during his keynote address at the conference for High Perfoming Global Teams held in York, UK, last week. His main message to the audience was that creative individuals are a necessary but not sufficient part of a team for it to be effective. High performing teams need not only a diversity of roles but in particular leadership where the dilemmas between these roles are reconciled. This is the role of the Servant-Leader, reconciler-in-chief. However, his debunking of Michael Porter’s ‘Added-Value’ concept was interesting …